High CEO Pay Reduces Customer Satisfaction

The more a CEO is paid the worst customers are treated. Everyone knows inequality is bad for our society, but now shareholders might start caring because inequality within companies produces negative results. Customers are less satisfied with companies with high CEO compensations, and internally the companies suffer from inefficiency and lower morale.

This article adopts a marketing perspective to examine how wage inequality between top managers and their employees may have customer-related consequences (i.e., customer-directed effort, customer-directed opportunism, and customer-oriented culture) that affect customer satisfaction and firm performance. Surprisingly, marketing scholars and practitioners have largely neglected this pressing societal issue. The authors collect a cross-industry, multisource data set, including responses by top-level managers and objective data on wage inequality and firm performance from 106 business-to-business-focused firms (Study 1). In addition, they analyze multisource longitudinal panel data covering 521 firm-year observations for business-to-consumer-focused firms (Study 2). The results consistently reveal that wage inequality harms customer satisfaction. This relationship is mediated by customer-directed opportunism and customer-oriented culture but not customer-directed effort. Moreover, while wage inequality has a positive direct effect on short-term firm profitability, this effect is dampened by the negative indirect effect through customer-related consequences and customer satisfaction. Importantly, the positive direct effect of wage inequality on short-term profitability vanishes in the long run, whereas the adverse effect through customer satisfaction persists, leading to a nonsignificant total effect on long-term profitability. These findings may guide researchers, managers, shareholders, and policy makers in addressing the challenge of rising wage inequality.

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Cambridge Economist: Our Economic Recovery Must be Green

Good Street from Streetmix

Reagan-era economic thinking focuses on the Gross Domestic Product (GDP) as the bellwether for how well society is doing. It’s a narrow view of the world which ignores everything except the movement of capital, yet many economists and politicians are stuck in this outdated way of thinking. In this context, and with the influential power economists have, it’s noteworthy that Cambridge economist is openly advocating to not use GDP and focus instead on making a sustainable society. We need to plan ahead for the future and build a better tomorrow instead of punishing future generations with an unsustainable economic system for short term wealth now.

“A focus on GDP without proper regard for environmental degradation or inequality has been a disaster for global ecosystems and undermined social cohesion,” said Prof Diane Coyle, who leads “Beyond GDP’ research at Cambridge’s Bennett Institute for Public Policy and is a key speaker at Tuesday’s public event.

“Statistics are the lens through which we see the world, but they have made nature invisible to policymakers. Twenty-first century progress cannot be measured using 20th-century statistics,” she said.

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Caring About the GDP is Passé

money

In 2009 we looked at how Bhutan uses Gross National Happiness instead of the bizarre Gross Domestic Product (GDP) measurement to see how “successful” the country is. The GDP doesn’t reflect lives lived since things like oil spills and other disasters actually make the GDP go up despite the damage done. GDP is disconnected from reality.

Now, in the UK people want the government to care more about health and well being before upping the GDP numbers.

“It’s clear the vast majority of the public think we should worry more about people’s health and wellbeing than economic growth,” said Fran Boait, the executive director of Positive Money. “The government must not be tempted to pursue policies that would boost GDP at the expense of lives, wellbeing and the environment.”

In a report entitled The Tragedy of Growth, backed by politicians from several parties, including Clive Lewis of Labour, the Green party MP Caroline Lucas, and the former Conservative environment minister Lord Deben, who chairs the committee on climate change, campaigners call for a shift away from GDP as the government’s core measure of success.

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Amsterdam: The Economy is a Doughnut

coffee and chocolate

Amsterdam is embracing an ecological approach to their economy by looking at it as if it’s a doughnut. Of course, it’s not a literal snack they are using, it’s a metaphor to visualize how different aspects of life interact with each other in an economic model. Classical economic models assume there’s always an external source of input and an external output where waste can be dumped (like the sea, air, landfills, etc.); but ecological models take into consideration the whole economic system. As a result these doughnut models capture reality much better since it’s no longer possible to socialize the costs of waste from running a modern economy.

“Within these two boundaries, between the social foundation that is on the inside and the ecological ceiling, there is this doughnut-shaped space where it is possible to meet the needs of all within the means of the living planet,” says Ilektra Kouloumpi, a senior strategist at Circle Economy, a nonprofit that has been working with Raworth, along with the nonprofits Biomimicry 3.8 and C40 Cities, to help the Amsterdam government adopt the doughnut model to make policy decisions. “The overarching question is: How can our city be home to thriving people, in a thriving place, while respecting the well-being of all people and the health of the whole planet?”

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Renewable Energy Keeps Growing While Oil Companies Shrink

Solar panels on grass

Without a doubt all business have been negatively impacted by the pandemic with some being hit more than others. The dirty and climate-destroying fossil fuel industry has really been hit hard (unfortunately it’s the workers who have been hurt by this and not the lying executives) and the industry isn’t even benefiting from reduced gas prices at the pump. On the other hand renewable energy companies are doing fine with only a slow down and not an industry-stopping problem. Renewable energy growth is expected this year with more utilities investing in renewable instead of fossil fuel because renewable are still cheaper than carbon-intensive alternatives.

Even the decline in electricity use in recent weeks as businesses halted operations could help renewables, according to analysts at Raymond James & Associates. That’s because utilities, as revenue suffers, will try to get more electricity from wind and solar farms, which cost little to operate, and less from power plants fueled by fossil fuels.

“Renewables are on a growth trajectory today that I think isn’t going to be set back long term,” said Dan Reicher, the founding executive director of the Steyer-Taylor Center for Energy Policy and Finance at Stanford University and an assistant energy secretary in the Clinton administration. “This will be a bump in the road.”

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